This summer Amtrak rolled out e-ticketing on all its routes. This is long overdue and a step in the right direction, not just in itself but for the efficiencies which should follow. One of the interesting features of the old system is that the paper tickets had cash value–that is, they were important in themselves. I once had to mail my actual ticket stubs via certified mail to 30th Street Station in Philadelphia in order to procure a refund (long story, and Amtrak fulfilled my request). With e-tickets Amtrak’s on the same footing as the airlines–your e-ticket holds no value of its own. This is a huge step forward.
And tomorrow I’m going to find out how well it works. I’m going to try to do all the following with my phone (I do have printouts available as a quick safety):
- Check a bag through to Chicago
- Gain entry to Club Acela (Amtrak’s lounge at Penn Station for First Class and sleeper passengers)
- Board the train (thus satisfying the gate agent, an institution Amtrak can abolish whenever it wants)
- Get my actual ticket checked.